Question 1

Where is your office located and what are your business hours?

Accepted Answer

You can find our office at 3122 Blackiston Mill Rd., New Albany, IN. We are in Suite B, street level. 
Our office hours are Monday-Thursday, 9:00AM-4:00 PM EST.

Question 2

Do you accept insurance?

Accepted Answer

We are a self-pay practice that does not accept insurance.  However, should you wish to submit your visit to your insurance yourself please note the following. We are categorized as “out-of-network” providers for insurance plans. We will provide the documentation required for you to bill your insurance company, and you will be reimbursed according to your out-of-network benefits. If you are unsure what your benefits are, please check with your insurance company prior to your appointment.

Question 3

Can I use my insurance for blood work?

Accepted Answer

YES! The labs we use may be in your network. For our patients’ convenience Pathology Laboratories is located in our office. We recommend you call the phone number on the back of your insurance card and ask if Pathology Laboratories is in your network. If they are not, find out what labs are in your network. ie: LabCorp, Quest Labs, etc. so we can send you with your lab order to your in-network lab.

Question 4

Do I need a referral from my provider before I schedule an appointment?

Accepted Answer

No – provider referrals are not needed.

Question 5

What can I expect on my first visit?

Accepted Answer

Your first visit is typically one hour long and will include review of your comprehensive medical history. Then, testing that is targeted to your symptoms and problems will be ordered if needed. Treatment may be initiated at the first visit depending on your clinical situation. Please bring all of your medications and supplements (bottles) to your first visit for the provider to review.

You will then have a 45 minute initial follow-up appointment after testing is completed. At that visit, a comprehensive customized treatment plan will be developed for you. Subsequent visits will be 30-45 minutes long, typically, and will occur every 3-12 months depending on your progress.

Question 6

How is Bioidentical Hormone Replacement different from Traditional Hormone Replacement?

Accepted Answer

That's a great question. Think of a round peg fitting into a square puzzle - it might fit but it is not the right or optimal fit. That is traditional hormone replacement therapy. When you have the perfect fit - a round peg fitting in a round puzzle, everything works together in a more efficient and natural way.  Bio-identical hormones are compounded in a pharmacy and each prescription is compounded to meet a patient's individual needs and address their specific concerns.

Question 7

How do you determine what the Bio-Identical Hormone formula should be?

Accepted Answer

We use symptoms, height and weight, lifestyle, physical and mental health and hormone testing. While some providers use saliva, we were trained to manage hormones through blood work and DUTCH testing, and have been very successful with our patients. Most insurance companies will cover blood work.

Question 8

Where do I get bioidentical hormones?

Accepted Answer

Bioidentical hormones are available in some mass produced, pharmaceutical products available at any retail pharmacy. Examples of these include Prometrium and estradiol patches. Through a compounding pharmacy, bioidentical hormones can be customized and formulated to meet your specific needs.

Question 9

Do you prescribe other medications or just bioidentical hormones?

Accepted Answer

We combine traditional medicine with complementary medicine – and prescribe what is best for the patient. So yes, we will prescribe other medications if necessary, not just bioidentical hormones.

Carla Copas Health

Carla Copas, APRN, CNM

Alisha Long, NP

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